![]() Taking intoaccount the 45 mintues driver from the airport, We eventually got to the hotel around 5:30 afterlanding about 2:00. We bot showed him our paperwork which he spoke to someoneone on his mobile, told us someone would be with us in a mintues and the driver offered empty.ħ67 turned up 5 mintues later, seemed unsure what he was doing about us and the other family and eventually loaded our luggage and left. So We had tp cross back Over, by which time a family from France was dealing to the driver. Virtually I left the tirminal and started to cross to the second lane as per the instructions, number 780 turned up in the first lane. Over an hour later waiting to be picked up I phone again and although I was offered an apology, it was not very convincing, the gentleman said he would dispatch 2 vehichles number 780 & 767 and We could get the first one that turned up. Igot tospeakto someone who,said the go Shuttle bus comes around about every 15 mintues, so pick us up. ![]() Once outside the tirminal We spoke to a couple of airport Shuttle bus representatives, who where very helpfull, one of whom let me use her phone to call the numbers on the empty, closed unmanned Go Shuttle booth, as the numbers would not work on a Uk mobile. We arrival at O'hare on time, received our luggage virtually right away and head to exit 5E as advised, that is where everything stopped going will. ![]() The instructions had our fligjt number and arrival time, everything appeared ok. We had booked it 6 weeks in advance and paid when booking, almost immediatley We received the confirmation and arrival instructions, which advised us where and how to exit the terminal and that a representative will direct us to the Shuttle. ![]() We had booked a transfer from O'hare airport in Chicago to our honeymoon in downtown Chicago, through Go Airport Shuttle, via Expedia. Go Airport Express provided very good service and I will certainly consider using them again if I return to Chicago. I’d rather be early than hurry through check-in and security and arrived at O’Hare 2 hours before my flight. I really appreciated that as I didn’t have to start worrying about where’s my driver or should I find an alternative way to the airport. I will say, that he did give me a call at the pickup time to let me know that he would be about 10 minutes late. The driver was about 10 minutes late, but I didn’t expect him to arrive exactly at the time I booked knowing that he may have other passengers to pick up. I did book my return ½ hour earlier than The Go Airport Express booking agent recommended because of traffic and it being a shared shuttle service. I arrived at the hotel in a reasonable amount of time considering Chicago traffic and other passengers that had to be dropped off. I gave the associate at the booth my name and he directed me to the shuttle van waiting outside. They were friendly and were already expecting me. I saw their booth right outside of baggage claim (domestic flight) upon arrival at O’Hare and went over to them upon retrieving my luggage. I used Go Airport Express for my O’Hare transfer to my hotel and return trip. Very Good Experience! After reading some of the negative reviews, I thought it especially important to post my positive experience. Avoid them at all costs- you will pay more in the end. To be in the hospitality industry, there is nothing Hospitable about the GO Group. These are not very professional people over the phone. Take Uber or Lyft.īecause they never showed up for the return trip, all three of us had take a Lyft to O’Hare and we had to get a later flight. I was on hold and the guy insisted it was canceled again, it was pre-paid with a tip.Īvoid this Chicago location. I have them my contact information instead of my bosses information in case they needed to contact me. I called them at 10:30 am to confirm a 3.30 pick up. For our return, they alleged my boss canceled our transportation the day before however, So, essentially, they did not provide the services for 3 people for our arrival. They had to take other transportation and I had take Lyft. My flight was delayed arriving due to mechanical issues and even though it was pre-paid with a tip, they would not send someone to pick me up at the later arrival time and they didn’t show upfront two colleagues. He flew separately and we didn’t know that each of us experienced the same thing. So many examples of non- hospitality: They hung up on both me and my colleagues twice.
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